Earnings will be released into the your account 15 days after the sale of an item. You may use these earnings as credit towards purchases from Sorelle or you may request payment in the form of a check after the 15 day period. Please allow an additional 7 days for checks to be issued and mailed after request of payment.
Items cannot be placed on hold without payment. To be fair to both our consignors and shoppers, we can hold an item only if we receive 1. Full payment or 2. Non-refundable deposit, which is subject to the individual item’s payment plan terms and conditions.
100% Yes! We guarantee that all items sold on our website are authentic and we take pride in being very selective of the merchandise that we accept for consignment. We follow very strict guidelines to evaluate each piece. If you believe that an item purchased from our website is counterfeit, please contact us immediately at email@example.com so that we may assess the situation.
Use the search bar and menu to find all items that are currently on the website for sale. Please feel free to contact us if you are looking for something that you cannot find. We receive new items often.
Please contact us immediately at firstname.lastname@example.org so that we may assess the situation. We determine the condition of our items after a thorough review. Any imperfections of an item listed for sale will be disclosed in the description or shown in a photo of the item. In the rare case that an item’s imperfections were not disclosed properly, we will authorize a return.
Accepted items are required to stay with Sorelle for a minimum of 60 days on consignment. If you wish to reclaim any unsold items after 60 days, you may email email@example.com with your request.
If any item remains unsold after 60 days, you may request a return shipment at your expense. We are currently offering complimentary local drop-offs!
We will email you if we decide to terminate the selling period of an item for any reason. Once you receive notice of termination, you have one month to request a return shipment at your expense. If we do not receive an email requesting a return shipment within the one month period following the notice of termination, your items become the property of Sorelle Oyster Bay and will be donated.